Don't miss the opportunity to work @ Elsevier, Science Direct!! Hurry!!

About Elsevier:

Elsevier is a world-leading provider of information solutions that help make better decisions, deliver better care, and sometimes make groundbreaking discoveries in science, health, and technology. They generate web-based, digital solutions-among them Science Direct, Scopus, Evolve, Knovel, Reaxys and Clinical Key — and publish over 2,500 journals and more than 33,000 book titles.

Job Title: Costumer Consultant

Experience: 1-2 years

Job location: Northeast/ Mid-Atlantic region

Job profile: The Customer Consultant is an integral part of the territory account team that drives revenue growth within the respective territory through renewals and new business. Responsible for ensuring value and use of solutions/products, maximizing customer retention at academic and government accounts by providing customer training and support.

Key responsibilities:

Revenue Growth:

Help drive new sales and renewal of three market leading Elsevier products into the academic segment
On-going monitoring of customer relationships within defined territory to ensure increasing value of products and services in order to minimize attrition risk
Work with account team on major subscription contracts and renewal negotiations; provide analysis on customer environment and value perception, and prepare value story presentation.
Uncover up-sell or cross-sell opportunities in order to grow total revenue base, and pro-actively share with account team.

Customer Engagement plan solution/portfolio present at customer:

Develop opportunities to engage customers in thought leadership, product awareness/uptake activities on campus and via other avenues
Align the specific engagement plan with the holistic customer engagement plan owned by the account manager
Own the post-sales process for the solution portfolio
Ensure successful implementation and adoption of solution at customers; ensure delivery of appropriate training (self, via 3rd parties, via on-line offerings) in line with customer engagement plan. Coordinate with global Customer Support team (in Operations).
Identify new contacts and product users. Turn them into product advocates.

Usage reporting compliance:

Systematically monitor and analyze usage at customer level against targets, develop mitigating actions where usage is not meeting both customer and company expectations
Coordinate to ensure delivery of monthly usage reporting by central Usage team to key customers (including trend analyses)
Build, maintain and share in-depth knowledge:
Can demonstrate all solutions in portfolio to expert end-users, at a feature level comparison against all competitors
Trusted advisor to the customer – in-depth knowledge of their very specific research workflow and how they extract value from our solution
Stay abreast of development in field and market segment, and share with Elsevier.Active thought-leader in the domain in the specific territory.
Provide customer feedback to product and marketing teams and plans to help direct marketing efforts in meeting strategic sales objectives
Build out network with a given customer – look for additional groups that would benefit from product and get them on to use.

Qualifications:

Education, Knowledge, Skills and Experiences:

BA/BS in science or business/marketing; Master’s degree a plus
Researcher background beneficial
Have used information products in product portfolio, or else similar products
1-2 years of conceptual sales experience or similar commercial background would be helpful.
Fluency in English
Frequent travel required (30-40%)
Experience demonstrating/instructing on the use of software and information tools

Functional and Technical Competencies: